Mobile Integrated Health

Mobile Integrated Health (MIH) brings care into the community in the form of a personalized, high-touch, high-tech healthcare program. It combines modern technology with the time-honored tradition of clinicians providing healthcare within a patient’s home.

Launched in March of 2020, our MIH program is the first hospital-based MIH program in Massachusetts. It is an expansion of our successful Emergency Medical Services (EMS) program. MIH has conducted more than 9,000 patient visits since March 2020.

How does MIH work?

Our MIH program treats patients with chronic conditions and those who have been admitted to the hospital for acute care and treatment who can safely continue their recovery at home.

Patients are admitted to the MIH program after being screened and deemed appropriate by a South Shore Health clinician. They continue with their care plan in the comfort of their own home, overseen by skilled MIH nurses, paramedics, and providers.

Specially trained paramedics provide care in the home, often using video to connect patients to providers. Around-the-clock patient monitoring is managed by dedicated clinical and operational staff through the MIH communication center.

What conditions does MIH treat?

The South Shore Health MIH team focuses on treating patients with acute and chronic health issues, such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), pneumonia, cellulitis, dehydration, COVID-19, and behavioral health conditions.

MIH paramedics will also refer patients in crisis or who are in need of outpatient behavioral health treatment to Aspire Health Alliance, a South Shore Health partner and Department of Mental Health Emergency Service Provider.

During the COVID-19 pandemic, MIH has also been instrumental in providing care to patients in the community, including in-home testing and vaccination for homebound patients and through partnerships with local municipalities.

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"[The paramedic] was great, very knowledgeable and patient with my Dad. I know we were both very reassured with the visit and knowing this program is now available to help when my Dad needs it.

I can’t thank you enough for this peace of mind. I will sleep tonight with one less worry."

Carol, daughter of an MIH patient

Meet the MIH Clinical Leadership Team

Dr. Kelly Lannutti, Chief of Urgent Care, South Shore Health

Kelly N Lannutti, DO

Family Medicine

Hospitalist

Urgent Care

William W Tollefsen, MD

Emergency Medicine

Frequently Asked Questions about South Shore Health's MIH Program

No, not all patients are appropriate for MIH. Patients are admitted to the MIH program after being screened and deemed appropriate by a South Shore Health clinician.

There are no cost restrictions to this program based on a patient’s insurance or socioeconomic status.

The ED Avoidance program is designed as an alternative to an ED visit for patients with issues concerning access to care or transportation, making it difficult for patients to get to their provider’s office or urgent care. Patients can be referred to the MIH ED Avoidance program by their provider, specialist provider, or Visiting Nurses Association clinician. This program typically cares for patients with chronic diseases, like chronic lung disease (COPD) and heart failure (CHF).
The Hospital at Home program provides inpatient level of care to patients at home as an alternative to traditional inpatient hospitalization. Patients are “admitted” to the Hospital at Home program from the South Shore Health ED or inpatient hospital. Our paramedics provide all medications, labs, and other interventions as ordered by the provider, right in the patient’s home.

Our program currently serves the town of Weymouth, Massachusetts, where our Emergency Medical Services (EMS) division has served as the town’s EMS provider since 2018. We also serve several surrounding communities on the South Shore.

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