Patient Resources

Whether you’re a new or returning patient, we offer helpful information to make your experience with South Shore Health easy: accessing your medical records, answering billing or insurance questions, enrolling in our patient portal, and more. 

Use the menu to find the resources you need. To reach Patient Experience, please call 781-624-8888. 

Patient and Family Safety Guide

At South Shore Health, your safety is at the heart of everything we do. Whether you're a patient, family member, or caregiver, we want you to feel informed, supported, and confident in the care you receive.

Our Patient and Family Safety Guide is designed to help you navigate your hospital experience, understand safety protocols, and take an active role in ensuring the best possible care. From infection prevention to medication management, we provide essential information to keep you and your loved ones safe throughout your stay. The Guide also includes contact information for our Patient Experience Department so that you can share any feedback about your stay.

Follow the links to access the Patient and Family Safety Guide document in: 

• English: Patient Family Safety Guide
• Haitian Creole: Gid Sekirite Pasyan ak Fanmi
• Portuguese:  Guia de Segurança do Paciente e da Família
• Spanish:  Guia de seguridad para pacientes y familiars

We encourage open communication and partnership—your voice matters. If you ever have concerns or questions, our healthcare team is here to listen and assist. Together, we can create a safe and healing environment.