Billing & Insurance

​You can view your statement and make payments for any service you receive at South Shore Health with your South Shore MyChart account. If you don’t have a South Shore MyChart account, you can request an activation code. Once you receive your activation code, you can enroll in South Shore MyChart. If you have any questions about your healthcare bills, contact our patient accounts department at 800-486-1915 or 781-878-4579 if you are inquiring about a bill from South Shore Medical Center. 

If you are a South Shore Medical Center patient, you must now pay all of your bills using South Shore MyChart. We no longer offer online bill pay. 

Financial Assistance

Patients may apply for financial assistance for medically necessary service. Non-medically necessary services, such as elective cosmetic surgery, are excluded from consideration for financial assistance.You may be eligible for financial assistance through a public assistance program, including Connector Care Plans, MassHealth, and Health Safety Net. Eligibility for these programs is determined by comparing your family size and family income with the Federal Poverty Guidelines, which can be found on the Massachusetts Health Connector Website.

For more information, or specific questions, please call our Financial Counseling department at (781) 624-4329.

You may receive several bills for the healthcare you received, specifically at South Shore Hospital. Bills differ based on your illness or condition; the number of physicians, nurses, and technicians who cared for you; how long you were hospitalized; the medications you received; and the supplies that were necessary to care for you.

Your medical condition may have required using outside experts to provide important tests. These fees are not included on the hospital's invoice. The names of some organizations that send you bills are similar—such as South Shore Cardiology, South Shore Radiology, and South Shore Hospital. We recommend that you carefully read your invoices to determine what services were provided and who is billing you for them.
 

We accept nearly every major health insurance plan, as do the individual members of our medical staff. Because plan names and benefits change frequently, call your insurer to learn the details of your plan's benefits.

For questions about pricing, call our Pricing Estimation Line: (781) 624-3424. 

Call our financial counselors at (781) 624-4329 to determine if you are eligible for financial assistance, verify requirements, or to make an appointment with a financial counselor. The Financial Counselor’s office is located at South Shore Hospital in the Patient Access Department, in the McKim Family Lobby (main entrance).

Other programs include MassHealth and Medical Hardship.