Billing & Insurance
Contact Us
Patient Accounts
781-624-4120
Financial Counseling
781-624-4329
Price Estimates
781-624-3424
Receive a bill in the mail? You can view your statement and make payments for any service you receive at South Shore Health within your South Shore MyChart account.
If you don’t have a South Shore MyChart account, you can request an activation code to enroll, or pay through our Guest Payment page.
If you have any questions about your healthcare bills or want to pay over the phone, please contact our Patient Accounts department at 781-624-4120. If you are inquiring about a bill from South Shore Medical Center, please call 781-624-4121. Please note: we are unable to process checks over the phone.
Financial Assistance
Patients may apply for financial assistance for medically necessary service. Non-medically necessary services, such as elective cosmetic surgery, are excluded from consideration for financial assistance.You may be eligible for financial assistance through a public assistance program, including Connector Care Plans, MassHealth, and Health Safety Net. Eligibility for these programs is determined by comparing your family size and family income with the Federal Poverty Guidelines, which can be found on the mass.gov website.
For more information, or specific questions, please call our Financial Counseling department at (781) 624-4329.
Request an Estimate
If you wish to get an estimate on a specific procedure or service, please enter your information into our Request an Estimate tool. Please note that charges change frequently and what is listed may not represent your exact cost.
Provider Groups
This is a list of physician practices or groups who may provide emergency or medically necessary care to you while you are at South Shore Hospital and/or one of our satellite outpatient facilities. This list includes the contact information for each such provider/provider group. These practitioners may bill you separately for their services. While encouraged to do so, they do not need to follow South Shore Hospital’s Credit & Collection and Financial Assistance Policy and they may accept different insurance.
Laboratory Services
If you will be seeking lab work at any SSH location, please note that the actual testing of the sample may be performed at another location, including at the Hospital, and that this may affect the cost of the testing and network coverage under the your health plan. If you would like to obtain information on where your lab testing will be done so that you may contact your health plan with questions about coverage, you can contact our laboratory at (781) 624-8310.
No Surprises Act
For more information about the No Surprises Act, please check the Center for Medicare and Medicaid Services website.
You should also review one of several consumer guides publicly available on the internet to help explain these laws, for example, “Avoiding Surprises in Your Medical Bills: A Guide For Consumers” co-published by the Healthcare Financial Management Association, America’s Health Insurance Plans, and the American Hospital Association (the Surprise Bill Guide). Read a version of the Surprise Bill Guide.
For more information about the Massachusetts Patients First Price Transparency Law, please check the Massachusetts website. This website also contains a Notice to Patients relating to the Massachusetts “Act Promoting a Resilient Health Care System that Puts Patients First." We encourage you to review this Notice to Patients carefully.
We note that these laws have been subject to several rounds of negotiations, regulatory delays, and, in the case of the NSA, litigation. Consequently, patients are strongly encouraged to check these and other official governmental websites from time to time to assure that you understand the current state of these rapidly-changing rules.