Non-Discrimination Policy

Our patients and community members have the right to receive considerate, compassionate, respectful, and appropriate care in a safe setting regardless of race, color, creed, religion, national origin, age, sex, sexual orientation, gender identify, marital status, veteran’s status, disability, status with regard to public assistance, membership or activity in a local commission, political affiliation, or place of residence.

To help ensure that individuals can communicate effectively, we offer the following:

  • Free aids and services to people with disabilities
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free language services—including qualified interpreters and information written in other languages— to people whose primary language is not English.
     

If you believe that South Shore Health has failed to provide these services or discriminated in another way, you can file a grievance with:

South Shore Health’s Office of Experience and Engagement
55 Fogg Road, Mailbox #50, South Weymouth, MA, 02190
Phone number: 781-624-8888, Email: advocacy [at] southshorehealth.org (advocacy[at]southshorehealth[dot]org)

Massachusetts Board of Registration in Medicine
178 Albion Street, Suite 330 Wakefield, MA, 01880
Phone number: 781-876-8200 Fax number: 781-876-8381
Online: Submit a Complaint | Mass.gov

The Massachusetts Department of Public Health
Division of Health Care Facility Licensure and Certification
Complaint Intake Unit 67 Forest Street Marlborough, MA 01752
Phone number: 800-462-5540 or 617-753-8150 Fax number: 617-753-8165
On-line: File a complaint regarding a hospital | Mass.gov

[Or, if patient has Medicare]
KEPRO
Phone number: 888-319-8452 Fax number: 844-878-7921 Email: beneficiary.complaints [at] kepro.com (beneficiary[dot]complaints[at]kepro[dot]com)

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181 Phone number: 630-792-5800
On-line: Report a Patient Safety Concern or File a Complaint | The Joint Commission

U.S. Department of Health and Human Services
Office for Civil Rights 200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201 Phone number: 1-800-368-1019 TDD: 1-800-537-7697
Online: U.S. Department of Health & Human Services - Office for Civil Rights (hhs.gov)

Proficiency of Language Services Assistance

English:
ATTENTION:  If you speak English, language assistance services, free of charge, are available to you. Call 781-624-8888 (TTY: 781-624-8898).

Arabic:
ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-781-624-8888 (رقم هاتف الصم والبكم: 1-781-624-8898).

Cambodian (Khmer):
ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។  ចូរ ទូរស័ព្ទ 781-624-8888 (TTY: 781-624-8898).

Chinese:
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 781-624-8888(TTY: 781-624-8898).

French: 
ATTENTION :  Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.  Appelez le 781-624-8888 (ATS :781-624-8898).

Greek:
ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 781-624-8888 (TTY: 781-624-8898).

Gujarti:
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો  781-624-8888 (TTY: 781-624-8898).

Haitian Creole:
ATANSYON:  Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou.  Rele 781-624-8888 (TTY: 781-624-8898).

Hindi:
ध्यान दें:  यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 781-624-8888 (TTY: 781-624-8898 पर कॉल करें।)

Italian:
ATTENZIONE:  In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero 781-624-8888 (TTY: 781-624-8898).

Polish:
UWAGA:  Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.  Zadzwoń pod numer 781-624-8888 (TTY: 781-624-8898).

Portuguese:
ATENÇÃO:  Se fala português, encontram-se disponíveis serviços linguísticos, grátis.  Ligue para 781-624-8888 (TTY: 781-624-8898).

Russian:
ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните 781-624-8888 (телетайп: 781-624-8898).

Spanish:
ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 781-624-8888 (TTY: (781-624-8898).

Vietnamese:
CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số 781-624-8888 (TTY: 781-624-8898).