Non-Discrimination Policy

Our patients and community members have the right to receive considerate, compassionate, respectful, and appropriate care in a safe setting regardless of race, color, creed, religion, national origin, age, sex, sexual orientation, gender identify, marital status, veteran’s status, disability, status with regard to public assistance, membership or activity in a local commission, political affiliation, or place of residence.

To help ensure that individuals can communicate effectively, we offer the following:

  • Free aids and services to people with disabilities
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free language services—including qualified interpreters and information written in other languages— to people whose primary language is not English.

If you believe that South Shore Health System has failed to provide these services or discriminated in another way, you can file a grievance with:

Lisa Rabideau - Experience and Engagement Officer/Civil Rights Coordinator

Mail: 55 Fogg Road, Box 50, South Weymouth, MA 02190-2455 
Phone: 781-624-8888 TTY: 781-624-8898 
Fax: 781-624-3747 
Email: advocacy@southshorehealth.org

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal.

You can also file by mail or phone:

U.S. Department of Health and Human Services
200 Independence Avenue 
SW Room 509F, HHH Building 
Washington, D.C. 20201 
Phone: 800-368-1019, 800-537-7697 (TDD)

Complaint forms are available online on the U.S. Department of Health and Human Services website.

 

Proficiency of Language Services Assistance

English:
ATTENTION:  If you speak English, language assistance services, free of charge, are available to you. Call (781) 624-8888 (TTY: (781) 624-8898).

Arabic:
ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-xxx-xxx-xxxx (رقم هاتف الصم والبكم: 1-xxx-xxx-xxxx).

Cambodian (Khmer):
ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។  ចូរ ទូរស័ព្ទ (781) 624-8888 (TTY: (781) 624-8898។

Chinese:
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-xxx-xxx-xxxx(TTY:1-xxx-xxx-xxxx)。

French: 
ATTENTION :  Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.  Appelez le 1-xxx-xxx-xxxx (ATS : 1-xxx-xxx-xxxx).

Greek:
ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε (781) 624-8888 (TTY: (781) 624-8898).

Gujarti:
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો  (781) 624-8888 (TTY: (781) 624-8898).

Haitian Creole:
ATANSYON:  Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou.  Rele (781) 624-8888 (TTY: (781) 624-8898).

Hindi:
ध्यान दें:  यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। (781) 624-8888 (TTY: (781) 624-8898 पर कॉल करें।)

Italian:
ATTENZIONE:  In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero (781) 624-8888 (TTY: (781) 624-8898).

Polish:
UWAGA:  Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.  Zadzwoń pod numer (781) 624-8888 (TTY: (781) 624-8898).

Portuguese:
ATENÇÃO:  Se fala português, encontram-se disponíveis serviços linguísticos, grátis.  Ligue para (781) 624-8888 (TTY: (781) 624-8898).

Russian:
ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните 1-xxx-xxx-xxxx (телетайп: 1-xxx-xxx-xxxx).

Spanish:
ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al (781) 624-8888 (TTY: (781) 624-8898).

Vietnamese:
CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số (781) 624-8888 (TTY: (781) 624-8898).