In an effort to improve the billing process, enhance security, and be more environmentally friendly, South Shore Health is introducing paperless billing.

Effective July 22, 2026, we will transition to a new communication platform designed to make it easier to stay connected to your care. This platform, named Hello World, is an Epic application that supports secure two-way text messaging and improved phone and email between patients and South Shore Health.

Effective May 2, 2026, South Shore Health is moving to a single billing format. In this post, we answer frequently asked questions about this change and how it may affect your experience.

Effective May 16, 2023, South Shore Medical Center shifted to a walk-in model for blood draws and sample drop-offs. Instead of scheduling a lab appointment, patients with active orders for a blood draw or sample drop-off can conveniently walk in to any South Shore Medical Center lab, check in at the lab desk, and get the services they need.