Nondiscrimination in Healthcare
South Shore Health is committed to providing equitable, compassionate, respectful, and appropriate care to all patients and visitors regardless of race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity, disability, marital status, or veteran’s status.
Additional Links: Interpreter Services • Patient Rights & Responsibilities • Patient Experience
NOTICE INFORMING INDIVIDUALS ABOUT NONDISCRIMINATION AND ACCESSIBILITY
South Shore Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex, including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex-based stereotypes.
South Shore Health does not exclude people or treat them less favorably because of race, color, national origin, age, disability, sex, or gender.
South Shore Health:
- Provides people with disabilities with reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters,
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact the Patient Experience Department at 781-624-8888 (TTY 781-624-8898) between the hours of 8:30 AM and 5:30 PM EST.
For inquiries outside of these hours, please call 781-624-8000.
Interpretation and Translation Services
English:
ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 781-624-8888 (TTY: 781-624-8898).
Arabic:
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-781-624-8888 (رقم هاتف الصم والبكم: 1-781-624-8898).
Cambodian (Khmer):
ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 781-624-8888 (TTY: 781-624-8898).
Chinese:
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 781-624-8888 （TTY: 781-624-8898).
French:
ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 781-624-8888 (ATS :781-624-8898).
Greek:
ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Καλέστε 781-624-8888 (TTY: 781-624-8898).
Gujarati:
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 781-624-8888 (TTY: 781-624-8898).
Haitian Creole:
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 781-624-8888 (TTY: 781-624-8898).
Hindi:
ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 781-624-8888 (TTY: 781-624-8898 पर कॉल करें।)
Italian:
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 781-624-8888 (TTY: 781-624-8898).
Polish:
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 781-624-8888 (TTY: 781-624-8898).
Portuguese:
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 781-624-8888 (TTY: 781-624-8898).
Russian:
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 781-624-8888 (телетайп: 781-624-8898).
Spanish:
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 781-624-8888 (TTY: 781-624-8898).
Vietnamese:
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 781-624-8888 (TTY: 781-624-8898).
Grievances
If you believe that South Shore Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, or gender, you can file a grievance internally using the methods below:
South Shore Health’s 1557 Coordinator
Call 781-624-8801 or email compliance [at] southshorehealth.org (compliance[at]southshorehealth[dot]org).
South Shore Health Patient Experience Department
Call 781-624-8888 or email patientexperience [at] southshorehealth.org (patientexperience[at]southshorehealth[dot]org).
By Mail
Use the mailing address 55 Fogg Road, Mailbox #50, South Weymouth, MA, 02190.
Or, if you would like to file a grievance externally, you may file using the methods below:
The U.S. Department of Health and Human Services, Office for Civil Rights
File by mail using the mailing address U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC, 20201.
File by phone by calling 1-800-368-1019 | TTY 1-800-537-7697.
Massachusetts Board of Registration in Medicine
File by mail using the mailing address 178 Albion Street, Suite 330 Wakefield, MA, 01880.
File by phone by calling 781-876-8200 or by fax at 781-876-8381.
The Massachusetts Department of Public Health Division of Health Care Facility Licensure and Certification
File by mail using the mailing address Complaint Intake Unit, 67 Forest Street, Marlborough, MA, 01752.
File by phone by calling 800-462-5540 (toll free) or 617-753-8150 (locally) or by fax at 617-753-8165.
KePRO
If you have Medicare in a covered state (IL, IN, IA, KS, MI, MN, MO, NE, OH, WI), file by phone by calling 888-319-8452 or by fax at 844-878-7921.
File electronically by emailing beneficiary.complaints [at] kepro.com (beneficiary[dot]complaints[at]kepro[dot]com).
The Joint Commission
File by mail using the mailing address One Renaissance Boulevard, Oakbrook Terrace, IL, 60181.
File by phone by calling 630-792-5800.
