Effective May 2, 2026, South Shore Health is moving to a single billing format. In this post, we answer frequently asked questions about this change and how it may affect your experience.

In an effort to improve the billing process, enhance security, and be more environmentally friendly, South Shore Health is introducing paperless billing.

Effective July 22, 2026, we will transition to a new communication platform designed to make it easier to stay connected to your care. This platform, named Hello World, is an Epic application that supports secure two-way text messaging and improved phone and email between patients and South Shore Health.