What Pediatric Patients Need to Know about COVID-19

South Shore Medical Center’s pediatric providers and staff are working hard to meet the challenges presented by COVID-19, and we want to check in and keep you informed. 

First and foremost, our goal is to keep our patients healthy while continuing to provide you the best care possible.

This means we have made some changes in our department during this pandemic.

Here’s what you need to know:

South Shore Medical Center now offers virtual visits for pediatric patients

Providers in Pediatrics are now alternating between in-person office visits and telehealth appointments done via secure online chat.

Learn more about SSMC’s virtual visits

For some essential in-person well-child visits, you may see a provider other than your PCP. We know this isn’t ideal, and our providers would much rather see all our own patients for all of their well visits. But certain times call for certain measures. Please be kind to our schedulers, as they are only following our recommendations. 

We’re taking appropriate safety precautions

We are aware that many of you may not want to come in at all, but there are things that just cannot be done over the phone.

We will allow you to wait in the car until it is your turn to be seen. Books, toys, lollipops, and stickers have all been removed from our office, so please bring your own. Our staff is wearing masks and gloves for every patient. No staff is allowed to be at work with any ill symptoms. Be assured that we are thoroughly cleaning the rooms after every patient.

You can help us stay safe too. We ask that when you do need to come in, leave other family members at home. Do not bring all the kids unless you absolutely have to. Please do not let children touch the equipment. (We understand it is not necessarily easy to do, but do the best you can.) 

Here’s what to do if you suspect your child has COVID-19            

First of all, do not panic. Early research shows that children are displaying milder symptoms than adults.

Call us for guidance if your child is experiencing these symptoms:

  • Worsening cough that is interfering with eating, speaking, or sleeping
  • Shortness of breath
  • New onset wheezing 
  • Fever that is unable to be controlled
  • Poor fluid intake
  • Dehydration

The progression to severe pneumonia is the concern in the most severe cases. If your child has severe difficulty breathing, call 911.

For all non-urgent issues, you can always call us 24 hours a day at 781-878-5200. 

We’re doing our best to serve you

Bear with us, as things are in a continuous state of flux. Please be patient with our nurses and secretarial staff, as they are dealing with a large volume of calls, appointment changes, and overload on our phone system. We are trying to do our best.

Some wellness advice for our families

Please practice social distancing at home. Enjoy the outdoors and enjoy the family time. Avoid groups and wash your hands a lot. Take this time to teach your children a new game, hobby, or skill. And you can keep an eye on the COVID-19 section of our website and our Facebook page for additional updates.

Learn more about pediatrics at South Shore Health.