COVID-19

A 3-D rendering of the COVID-19 virus under a microscope

South Shore Health is working closely with state and federal officials as we learn more about COVID-19, and our Incident Command team continues to actively monitor the situation.

Whether you're a clinician or a patient, here are key online resources for the latest information about the virus:

 

Don't ignore your health needs 

David Halle, MD, Medical Director of our Ambulatory Division, explains who should check in with their primary care provider. 

Need a PCP? Learn more about Primary Care at South Shore Health.
 

Information for Our Community

South Shore Health has taken an additional step to protect the safety of our patients by setting up COVID-19 drive-thru testing at South Shore Medical Center Norwell.

Patients should call 781-681-0365 to be screened and, if deemed eligible for a sample collection, will be registered and given an appointment. Only patients 12 years of age and older will be tested.

The turnaround time on test results varies, and can be up to 5 to 7 days.

A nurse practitioner or physician’s assistant will contact you by phone for a telehealth visit to discuss your results and advise you on any next steps.

If you have further questions, you can go to your MyChart account if you have one, or go to MyQuest, a service of Quest Diagnostics, to look up your results.

South Shore Medical Center Norwell is located at 143 Longwater Drive, Norwell, MA. Drive-thru testing will take place at the South Entrance. Upon arrival, please follow the signs to reach the testing area.

South Shore Health is pleased to offer antibody testing for those who’ve experienced symptoms of COVID-19, but were not tested for the virus while sick.

These blood tests are available at Health Express urgent care locations across the South Shore for anyone who has been symptom-free for at least 14 days prior to testing. Patients who still have a mild cough, runny nose, or are otherwise still recovering must wait until completely recovered to test. Patients must be at least 10 years old to be screened.

Health Express offers this antibody test at several of its urgent care locations: Abington, Braintree, Pembroke, Plymouth, Quincy, and Weymouth

Supplies are limited. No appointment necessary—just drive up and call for curbside triage. Patients are welcome to call their nearest location to confirm tests are available prior to visiting. We will make every effort to update the Health Express Facebook page if we are out of tests for the day. 

South Shore Medical Center has changed our procedures in order to keep our patients and staff safe.

South Shore Medical Center offers virtual visits! Have an appointment with your provider from the comfort of home. Learn more about virtual visits.

Our Quincy location is temporarily closed. Learn more about the changes.

Evening hours at our Kingston location are suspended. Kingston is open Monday through Friday, 8 AM-5 PM.

We have temporarily suspended walk-in urgent care in Norwell. All patients should call ahead before coming in for care: 781-878-5200.

Every patient will be screened when entering all SSMC locations. Nurses will triage all patients at the door for influenza-like illness or respiratory infections. Patients with respiratory symptoms will wait and be seen in a specific area to minimize the risk to other patients.

All SSMC patients with respiratory symptoms will be seen in Norwell. Our patients who regularly get care in Quincy or Kingston will be scheduled in Norwell if they have symptoms, such as:

  • Fever
  • Shortness of breath
  • Tightness in the chest
  • Cough

The Red Cross is seeking people who are fully recovered from COVID-19 to give plasma to help current patients who are seriously ill or at high risk of serious illness.

You may qualify if you:

  • Are at least 17 years old and weigh at least 110 lbs.
  • Are in good health and feeling well.
  • Have a verified prior diagnosis of COVID-19.
  • Are fully recovered and symptom-free for at least 14 days, as determined by your medical provider.

If you meet all the criteria above and are willing to help, please fill out the Donor Eligibility Form at: RedCrossBlood.org/Plasma4COVID

Elective surgical procedures at South Shore Hospital have been postponed. This change is in line with new guidelines from the CDC and American College of Surgeons, and helps ensure that critical resources remain available to patients in need.

Outpatient procedures at the South Shore Health Center for Orthopedics, Spine, and Sports Medicine will continue as scheduled.

Learn more about elective surgery and outpatient procedures.

South Shore Hospital is restricting all visitors, with exceptions to Pediatrics, Specialty Care Nursery/NICU, and Labor & Delivery. 

Learn more about the visitor restrictions at South Shore Hospital.

Health Express, part of South Shore Health is now providing car-side triage evaluations for patients.

This is a proactive effort to keep our patients and communities safe from the spread of possible infectious disease. 

This allows patients to be properly treated without the potential of contaminating a clinic, which would then require the area be closed for sanitation.

What does this mean?

This proactive approach to urgent care during this ever-evolving COVID-19 pandemic, has been implemented to appropriately triage symptoms to help separate potential COVID-19 patients from those who are well. Our seven convenient locations throughout the South Shore are offering this approach to care as a way to help prevent the spread of coronavirus while also meeting the urgent healthcare needs of otherwise healthy patients who may need to be treated for ear infections, sutures, sprains, etc.

Are you still operating during normal business hours?

As of now, most of our centers are open during their individual specified hours on our website. The difference is, instead of entering the building upon arrival, we are asking that you call the front desk (number listed on door) from your car. The patient or parent will be asked a series of questions regarding your visit, and the provider will then make the determination of whether the patient should enter the building for treatment.

How does this work?

Our main objective is to determine who needs to be screened. When on the phone, patients will be asked a series of questions, including if you’ve had contact with a person with a positive coronavirus test. The patient will never have to go inside. Instead a provider will go out to the car, assess the patient, and determine the best course of treatment.

We recognize it’s important for cancer patients to have a caregiver or loved one with them for support during treatment. However, to respond to the evolving COVID-19 situation, we have reviewed our visitor policy to protect the health and safety of our patients, visitors, and staff.

We have enacted the following changes to our visitor policy at the Dana-Farber/Brigham and Women’s Cancer Center in clinical affiliation with South Shore Hospital:

  • Visitors are not allowed to accompany adult patients, with very limited exceptions.
  • All people entering the Cancer Center will be screened for symptoms, including fever, cough, shortness of breath, nasal congestion, sore throat, body aches, or rash.
  • Patients who have symptoms of a cold of flu should call their provider before arrival.
  • Patients must use the main entrance, with the second-floor entrance accessible to Cancer Center providers and staff only.

Additionally, the Cancer Center is now screening EMS transfers coming in, including patients and the EMS staff, while also decontaminating stretchers.

We appreciate your understanding and adherence to these changes. We will continue to make adjustments to our policies and procedures as needed so that we can maintain excellent care for our patients.

As with all viral infections, including influenza, we encourage patients with fever, cough, or shortness of breath to call their primary care provider before attempting to seek care.

Many times, your primary care provider can evaluate your symptoms over the phone and tell you what to do next.

You can also use South Shore CareCall, which provides secure, 24/7 access to licensed, board-certified doctors at any time of day via smart phone, laptop, or tablet for a $49.99 flat fee, which is less than the average co-pay for an Emergency Department visit.

See a list of canceled groups and classes.

Please note: We have suspended our community exercise programs and classes until further notice. 

News & Updates

Outside view of South Shore Hospital
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South Shore Hospital’s Phase 1 Attestation Form

South Shore Hospital’s Phase 1 Attestation Form

Asian woman wearing a face mask talks to her doctor while looking at a computer screen
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South Shore Health’s Mask Policy for Ambulatory Patients

South Shore Health’s Mask Policy for Ambulatory Patients

South Shore Health colleagues with food donations from Burton's and Front Line Foods
Blog

An Update on Food Donations to South Shore Health

An Update on Food Donations to South Shore Health