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Our Commitment to Your Safety

We understand the coronavirus pandemic has made many people nervous about seeking out routine and emergency care. Don’t delay care for health issues because you are worried about entering a healthcare facility.

Whether you’re in the South Shore Hospital Emergency Department for a critical need, bringing your child in for a vaccination at South Shore Medical Center, or need urgent care at Health Express, we’ve made changes to our policies, procedures, and physical layout to keep you safe.

A housekeeper in a face mask makes a bed at South Shore Hospital

Our Enhanced Safety Measures

South Shore Health is taking the extra time to keep you safe, wherever you get care.
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Visitor policy changes

For the safety of our patients, colleagues, and community, a modified visitor policy is in effect at all South Shore Health locations. Learn more about our current visitor policy and our virtual visitation option.

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Employee and patient screening

Every South Shore Health colleague, visitor, or patient is screened for COVID-19 symptoms before entering our patient-facing facilities. If they are symptomatic, they will receive appropriate medical care.

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Masks must be worn

Patients, staff, and visitors must wear masks when in the presence of others at all South Shore Health facilities. If you do not have a mask, we will provide one.

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Increased cleaning

We’ve stepped up our already rigorous cleaning practices, cleaning all high-touch surfaces regularly. We’ve taken toys and magazines out of our waiting areas, so please bring your own.

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Social distancing

We’re making it easy to maintain social distancing at every location by marking high-traffic areas to indicate appropriate social distance, and more.

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Staff in PPE

Our caregivers wear appropriate personal protective equipment (PPE) when caring for all patients.

A health express employee in PPE provides carside triage

Don’t let issues become emergencies

If you are experiencing chest pain, new weakness in an arm or leg, or skin discolorations, call 911. South Shore Hospital’s Emergency Department is still open for serious health emergencies.

For minor illnesses and injuries, such as broken bones, asthma, abdominal pain, pneumonia, lacerations, cuts, or fractures, Health Express urgent care is a safe and convenient option.
Find an Urgent Care Near You
Physical therapist Tim Harrington conducts a virtual therapy visit

Visit your provider from home

Virtual visits are a convenient option for getting the care you need from the comfort of your home.

South Shore Medical Center patients can schedule virtual visits for primary care and a number of specialties, and our physical therapy and rehab patients can schedule virtual therapy visits as well.
Learn More about Virtual Visits

In accordance with Massachusetts Reopening guidelines, South Shore Health has completed the necessary steps for Phase 3.

 

Our Commitment to Keeping Care Local, Accessible, and Affordable

At South Shore Health, we’re proud to provide expert, compassionate care, right here in our community – 24 hours a day, 7 days a week.

We're committed to keeping care local, accessible, and of the highest quality, all while maintaining affordable care and offering advanced and specialized services that are often unavailable at other community hospitals. 

In addition, we continue to meet the growing needs of a broader community in the wake of numerous healthcare challenges and hospital closures in our region.

As a community-based health system, it’s vital that we remain financially stable to ensure we're here for the long term to keep care local, accessible, and affordable.

With that stability in mind, we periodically engage in negotiations with insurers to seek fair and reasonable payment that reflects the value and quality we deliver.
 

Potential Changes for Select Patients

At times, negotiations are unsuccessful, with insurers unwilling to offer our Health System fair and reasonable payment for the high-quality care we provide.

As a result, these insurers choose to remove South Shore Health from their networks, potentially impacting your patient experience.

While we continue to engage with insurers in hopes of reaching an agreement, this page features information for patients affected by specific insurance changes, as well as answers to frequently asked questions about insurance changes.
 


We're dedicated to supporting patients during any periods of transition. 

For detailed information on your coverage options going forward, please contact your insurer directly by calling the number on your member ID card.

Important Information for Cigna Healthcare Patients

Cigna Healthcare has made the decision to no longer cover a select group of specialty providers at South Shore Health.

The effective date of this change is November 15, 2026.

After that date, Cigna Healthcare will no longer consider this group of specialty providers as in-network for its patients.

Due to Cigna Healthcare's decision to no longer cover this select group of specialty providers, all appointments with these providers scheduled after November 15, 2026, will be canceled.

All patients with affected appointments will be notified of any cancellations.

No, South Shore Health will not accept Cigna Healthcare's out-of-network coverage after the contract termination date goes into effect.

Emergencies will continue to be treated at our facilities, regardless of insurance coverage.

If you have questions about which providers are considered in-network, please contact Cigna Healthcare via the number on your member ID card.

In certain circumstances, Cigna Healthcare may determine that you can continue care with your current provider if your medical circumstances warrant such an approval. 

Any decisions regarding continuity of care coverage are made by Cigna Healthcare, not South Shore Health.

If you have questions about continuity of care coverage, please contact Cigna Healthcare via the number on your member ID card.

If you have questions about how these changes will affect you, please contact Cigna Healthcare:

  • You can reach Cigna Healthcare via the number on your member ID card.
  • You can visit the Cigna Healthcare website for additional contact information, including live chat options.

 

Frequently Asked Questions about Insurance Changes

As a community-based health system, South Shore Health provides the same high-quality care as other hospitals but at a lower cost, right here in our community – 24 hours a day, 7 days a week. 

South Shore Health needs to be financially stable to ensure we are here for the long term to care for the residents of the communities we serve. 

Unfortunately, certain insurers have been unwilling to offer our health system fair and reasonable payment for the high-quality care we provide. 

As a result, they end their contract with us (called a termination) and no longer cover the care we provide patients with that type of insurance.

As a result of the termination of our contract with your insurer, we were forced to cancel all appointments with our providers and the health system scheduled for beyond the contract termination date.    

View a list of insurances we currently accept. >>

Please note that while we make every effort to keep this list current, plan names and benefits change frequently. 

We encourage you to call your insurer to learn the details of your plan's benefits. 

If you have an employer-sponsored plan, you may have an opportunity to change your plan option to include South Shore Health’s hospital and physicians during the normal annual employer benefits election process. Please consult your employer's Human Resources department for more information.

View a list of insurances we currently accept. >>

If you have a plan through the Massachusetts Health Connector, you may opt to switch to another plan that covers South Shore Health during the Health Connector’s Open Enrollment Period, which runs from November 1 to January 1 each year, with changes taking effect January 1. You can review your options via mahix.org or by contacting the Financial Counseling Department at South Shore Health at 781-624-4329 for assistance from Certified Application Counselors.

Please discuss this with your current provider to ensure you have an adequate amount of your medication on hand as you establish care under another physician during this transition. 

If you have a South Shore Health MyChart account, you can use MyChart to request the necessary prescription refills.

You will be able to get one refill for your prescription at the discretion of your physician (between a 30- and 90-day supply) to ensure you have enough medication during any transition process.

South Shore Hospital will always provide emergency care to anyone, no matter what insurance you may have. Emergency Department visits will still be covered by your insurance plan.

Hospitals in Massachusetts are required to provide emergency care to all patients, regardless of their insurance status. If you are experiencing a medical emergency, you will receive the necessary treatment at our Emergency Department.

South Shore Health does accept direct payment from patients, and all payment should be paid in full prior to service. 

Please contact our Patient Access Team at 781-624-3424 for any assistance.  

Please contact your insurer for more information. 

In certain circumstances, your insurer may determine that you can continue care with your current provider if your medical circumstances warrant such an approval.

You can request your medical records through our Medical Records Department. To learn more about the request process, please click here. 

You can also contact our Medical Records Department by calling 781-624-8235.

There will be a nominal fee of $6.50 for the processing records requests. 

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Medical Records

Patients have the right to review or receive copies of their medical records upon request. To obtain a release form, please click the button below. Completed forms can be submitted via email, fax, or mail.
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Accepted Insurances

South Shore Health accepts a variety of health insurance plans. To view a list of accepted insurances, please click the button below.

While we make every effort to ensure our list is current, plan names and benefits change frequently.

We encourage you to call your insurer to learn the details of your plan's benefits.
View Accepted Insurances