An Update on South Shore Health's Visitor Policy

This page was most recently updated October 11, 2021. It was originally published March 5, 2020.

South Shore Health’s top priority is the safety of our patients, their loved ones, our community, and our colleagues.

As we continue to monitor the level of cases of COVID-19 in our region, we've made adjustments to our visitor policy.

The policies for specific patient populations, effective October 11, 2021, can be seen below.

COVID Positive or Suspected Positive Patients

No visitors are allowed. Exceptions must be approved by the care team.

Inpatient Units and Emergency Room Observation, Annex and West Units

Adult visitors (age 18+) may visit two at-a-time during normal visiting hours.

Only children (not grandchildren) of the patient may visit when accompanied by an adult (age 18+).

Normal visiting hours are between 1 PM and 7 PM, seven days a week.

Emergency Department

Adults: No visitors are allowed. Pediatric: One parent/guardian.

Exceptions must be approved by the care team.

Special Care Nursery/NICU

Patients are allowed to have both parents/caregivers visit for the duration of their child’s stay between the hours of 8 AM and 8 PM.

During normal visiting hours, grandparents may visit two-at-a-time.

Normal visiting hours are between 1 PM and 7 PM, seven days a week.

Pediatrics

Both parents/caregivers are allowed to visit for the duration of their child’s stay between the hours of 8 AM and 8 PM, and one parent/caregiver may stay overnight for the duration of their child’s stay.

During normal visiting hours, the patient may have up to two visitors at-a-time (in addition to parents/ caregivers).

Normal visiting hours are between 1 PM and 7 PM, seven days a week.

Prenatal Screening Appointments

Patients are allowed to have one support person (age 18 years or older) during their OB ultrasound visit. Please contact your provider with any questions.

Labor & Delivery/Maternity 

One support person may visit freely for the duration of a patient’s stay. During labor and birth, an additional support person and a doula are permitted.

In the Maternity Unit, the patient may have up to two adult (age 18+) visitors at-a-time in addition to the support person.

Siblings of the newborn may visit when escorted by the support person or by up to two adults (age 18+).

The only visitors under age 18 allowed in Maternity are the siblings of the newborn.

Normal visiting hours are between 1 PM and 7 PM, seven days a week.

Surgical Services

One support person may accompany a patient to the surgical center and pre-operation area.

The support person must leave the building when the patient goes into surgery, and they will be called by the care team post-surgery.

Outpatient and Ambulatory Sites

One support person may accompany an outpatient who require assistance. We strongly encourage that patients not needing support arrive alone.

Visitor Guidelines

South Shore Hospital visitors must enter through the McKim Family Main Entrance.

Visitors will be screened for wellness and will be asked to sanitize their hands.

Mask Policy for Visitors

Per CDC recommendations for health care settings, visitors are required to wear disposable medical masks for the duration of their visit.

Cloth masks, masks with vents, scarves, bandannas, neck extenders/gaiters, and handkerchiefs are not permitted. 

Visitors should plan accordingly and bring an appropriate mask with them. If a visitor doesn't have a mask that meets South Shore Health requirements at the time of arrival, a mask will be provided.

Refusal to wear a mask will result in the revocation of visitation.

Please visit our frequently updated COVID-19 page for more information.