An Update on South Shore Health's Visitor Policy

This page was most recently updated March 3, 2021. It was originally published March 5, 2020.

South Shore Health’s top priority is the safety of our patients, their loved ones, our community, and our colleagues.

As we continue to monitor the level of cases of COVID-19 in our region, we’ve adjusted our visitor policy.

Effective March 4, 2021, patients in South Shore Hospital's Inpatient Units and in the Emergency Room Observation, Annex, and West units will be permitted one visitor for the duration of their admission.

Upon admission, patients in the units above will be asked to designate their one visitor. Visitation hours are between 1 PM and 7 PM, seven days a week.

There are very limited exceptions to these policies, including for minor patients, patients with guardians, end of life/advanced care planning, or other extenuating circumstances.

Specific guidelines for various patient populations can be seen below.

All exceptions to these policies must be approved by the patient’s care team prior to your visit.

Approved South Shore Hospital visitors must enter through the McKim Family Main Entrance. Visitors will be screened for wellness and will be asked to sanitize their hands.

Additionally, all visitors must follow South Shore Health's mask policy (see below) at all times.

COVID Positive or Suspected Positive Patients

Patients who have tested positive for COVID-19 or have a suspected case will not be allowed in-person visitors.

All exceptions must be approved by the patient's care team.

Inpatient Units and Emergency Room Observation, Annex and West Units

Patients are permitted one visitor for the duration of their stay. Patients will be asked upon admission to designate their one visitor.

Visitation hours are between 1 PM and 7 PM, seven days a week.

Emergency Department

Adults: No visitors are allowed. Pediatric: One parent/guardian. 

Exceptions must be approved by the care team.

Special Care Nursery/NICU

Both parents/caregivers are allowed to visit for the duration of their child’s stay between the hours of 8 AM and 8 PM. 

Pediatrics

Both parents/caregivers are allowed to visit for the duration of their child’s stay between the hours of 8 AM and 8 PM, and one parent/caregiver may stay overnight for the duration of their child’s stay. 

Prenatal Screening Appointments

Patients are allowed to have one support person (18+ years of age) during their OB ultrasound visit. Please contact your provider with any questions.

Labor & Delivery/Maternity 

One support person may visit freely for the duration of a patient’s hospital stay. A doula is also permitted for labor and birth.

After delivery, the patient may have one visitor on the Maternity Unit. The visitor must be designated by the patient upon admission and can visit between 1 PM and 7 PM, seven days a week.

Surgical Services

No visitors are allowed. Exceptions must be approved in advance by a patient's care team.  

Outpatient and Ambulatory Sites

We ask all patients to please minimize visitors accompanying patients to their appointments. 

Accommodations are made for patients with functional impairments or disabilities, and parents unable to obtain childcare.

Mask Policy for Visitors

Per CDC recommendations for health care settings, visitors are required to wear disposable medical masks for the duration of their visit.

Cloth masks, masks with vents, scarves, bandannas, neck extenders/gaiters, and handkerchiefs are not permitted. 

Visitors should plan accordingly and bring an appropriate mask with them. If a visitor doesn't have a mask that meets South Shore Health requirements at the time of arrival, a mask will be provided.

Refusal to wear a mask will result in the revocation of visitation.

Please visit our frequently updated COVID-19 page for more information.