Our Commitment to Your Safety

We understand the coronavirus pandemic has made many people nervous about seeking out routine and emergency care. Don’t delay care for health issues because you are worried about entering a healthcare facility.

South Shore Health is taking every precaution to keep you healthy and safe.

Whether you’re in the South Shore Hospital Emergency Department for a critical need, bringing your child in for a vaccination at South Shore Medical Center, or need urgent care at Health Express, we’ve made changes to our policies, procedures, and physical layout to keep you safe.

These measures include:

Visitor restrictions: Visitor restrictions remain in place at South Shore Hospital. For outpatient office appointments, such as a visit with your primary care provider, please come alone. (An adult should accompany our pediatric patients.)

Employee and patient screening: Every South Shore Health colleague, visitor, or patient is screened for COVID-19 symptoms before entering our patient-facing facilities. If they are symptomatic, they will receive appropriate medical care.

Masks must be worn: Patients, staff, and visitors must wear masks when in the presence of others at all South Shore Health facilities. If you do not have a mask, we will provide one.

Increased cleaning: We’ve stepped up our already rigorous cleaning practices, cleaning all high-touch surfaces regularly. We’ve taken toys and magazines out of our waiting areas, so please bring your own.

Social distancing: We’re making it easy to maintain social distancing at every location by marking high-traffic areas to indicate appropriate social distance, and more.

Staff in PPE: Our caregivers wear appropriate personal protective equipment (PPE) when caring for all patients.

Each of our practices or surgical specialties may take additional steps. To learn more, contact your provider, or visit their section of our website for details.

Don’t let issues become emergencies

If you are experiencing chest pain, new weakness in an arm or leg, or skin discolorations, call 911. South Shore Hospital’s Emergency Department is still open for serious health emergencies.

For minor illnesses and injuries, such as broken bones, asthma, abdominal pain, pneumonia, lacerations, cuts, or fractures, Health Express urgent care is a safe and convenient option.

Visit your provider from home

South Shore Health offers a variety of virtual visit options.


These guidelines will continue to evolve, so don’t hesitate to contact your provider with questions. Thank you for your understanding and patience.

In accordance with Massachusetts Reopening guidelines, South Shore Health has completed the necessary steps for Phase 1.