Due to Cigna Healthcare's decision to no longer cover this select group of specialty providers, all appointments with these providers scheduled after November 15, 2026, will be canceled.

All patients with affected appointments will be notified of any cancellations.

No, South Shore Health will not accept Cigna Healthcare's out-of-network coverage after the contract termination date goes into effect.

Emergencies will continue to be treated at our facilities, regardless of insurance coverage.

If you have questions about which providers are considered in-network, please contact Cigna Healthcare via the number on your member ID card.

If you have questions about how these changes will affect you, please contact Cigna Healthcare:

• You can reach Cigna Healthcare via the number on your member ID card.

• You can visit the Cigna Healthcare website for additional contact information, including live chat options.

As a result of the termination of our contract with your insurer, we were forced to cancel all appointments with our providers and the health system scheduled for beyond the contract termination date.    

View a list of insurances we currently accept. >>

Please note that while we make every effort to keep this list current, plan names and benefits change frequently. 

We encourage you to call your insurer to learn the details of your plan's benefits. 

If you have an employer-sponsored plan, you may have an opportunity to change your plan option to include South Shore Health’s hospital and physicians during the normal annual employer benefits election process. Please consult your employer's Human Resources department for more information.

View a list of insurances we currently accept. >>

If you have a plan through the Massachusetts Health Connector, you may opt to switch to another plan that covers South Shore Health during the Health Connector’s Open Enrollment Period, which runs from November 1 to January 1 each year, with changes taking effect January 1. You can review your options via mahix.org or by contacting the Financial Counseling Department at South Shore Health at 781-624-4329 for assistance from Certified Application Counselors.

Please discuss this with your current provider to ensure you have an adequate amount of your medication on hand as you establish care under another physician during this transition. 

If you have a South Shore Health MyChart account, you can use MyChart to request the necessary prescription refills.

You will be able to get one refill for your prescription at the discretion of your physician (between a 30- and 90-day supply) to ensure you have enough medication during any transition process.

South Shore Health does accept direct payment from patients, and all payment should be paid in full prior to service. 

Please contact our Patient Access Team at 781-624-3424 for any assistance.  

Please contact your insurer for more information. 

In certain circumstances, your insurer may determine that you can continue care with your current provider if your medical circumstances warrant such an approval.

You can request your medical records through our Medical Records Department. To learn more about the request process, please click here. 

You can also contact our Medical Records Department by calling 781-624-8235.

There will be a nominal fee of $6.50 for the processing records requests.