My personal philosophy in nursing and working in healthcare aligns with a profound quote from the book of Galatians, chapter 6 and verse 9, which says, “And let us not be weary in well doing: for in due season we shall reap, if we faint not” (KJV, 1911).  This embodies the accountability, professionalism, compassion, and perseverance that I have personified in my nursing career. My Christian faith has led me in the paths of what is right and good in this world, giving me the vocation of being a healthcare provider to prove that faith through actions of kindness and care towards others.

I have dedicated my career in healthcare to the goal of improving health literacy for patients and their caregivers. I truly believe that a better understanding of health care issues, disease prevention and disease care by patients and their caregivers has a direct impact on their quality of life. I work hard to actively listen to the concerns, obstacles, and barriers my patients present and collaborate with them to prepare a plan of care.

Outside of work, I enjoy spending time with my family and pets, am very active in supporting my church, and love to cook.

William Tollefsen, MD is the EMS and MIH Medical Director for South Shore Health. Dual-boarded in Emergency Medicine and EMS Medicine, Dr. Tollefsen works clinically as an Emergency Physician at South Shore Health in addition to his role as EMS Medical Director.

One of few physicians in the country to receive the prestigious "FAEMS" recognition, Dr. Tollefsen is also the Medical Director for OEMS Region IV, serving 61 cities and towns of the Metro-Boston EMS Council. As the current EMS Medical Director for eight municipal and three private ambulance services on the South Shore, Dr. Tollefsen interacts and provides oversight for over 400 Paramedics.

Dr. Tollefsen graduated from New York Medical College and completed residency training in Emergency Medicine at Harvard University, Brigham and Women's, and Massachusetts General Hospital. He completed a fellowship in Emergency Medical Services and Critical Care Transport at the University of Massachusetts, where he worked as an Emergency Physician and Flight Physician for UMASS LifeFlight. He completed an MBA at the Isenberg School of Management at UMASS Amherst, and holds a Master of Medical Science degree from the Boston University School of Medicine.

A former pre-hospital provider, he is actively involved in EMS system design, paramedic education and Critical Care Transport Systems. He works closely with multiple EMS, Fire and Law Enforcement agencies throughout Massachusetts.

His research interests include systems of care, resuscitation, airway management, and paramedic education.