At South Shore Medical Center, we know that trust and transparency are key to a strong relationship with your care provider. With that in mind, we wanted to acknowledge some of the challenges patients have experienced in recent months and discuss the steps we’re taking to address those challenges.

Effective July 22, 2026, we will transition to a new communication platform designed to make it easier to stay connected to your care. This platform, named Hello World, is an Epic application that supports secure two-way text messaging and improved phone and email between patients and South Shore Health.