Patient and Family Centered Care

Actively Engaging Patients and Families As One

Learn About Patient and Family Centered Care

Caring for patients and families is at the center of everything we do at South Shore Health. We believe that patients and families are the most important members of our care team and transparent communication is crucial to achieving the best possible outcomes.

Core Principles of Patient and Family Centered Care

•Patients and families are treated with respect, dignity and compassion
•Healthcare providers communicate and share complete and unbiased information in ways that are affirming and useful
•Patients and families are encouraged and supported in participating in care and decision-making
•Patients, families, and health care providers collaborate in policy and program development, facility design, professional education, and the delivery of care

Source: What is PFCC? (

Patient and Family Advisory Council (PFAC)

South Shore Health's Patient and Family Advisory Council (PFAC) is a team comprised of patients, families, and South Shore Health staff who are charged with working in partnership to integrate the voice of patients and families into the development and shaping of South Shore Health programs, services, and initiatives. As the voice of our patients and families, PFAC plays a critical role in ensuring South Shore Health delivers safe, high-quality and patient- and family-centered care.

Learn more in our South Shore Hospital PFAC Annual Report 2023

If you are interested in learning more about becoming a member of PFAC, please contact the Patient Experience Department for more information at 781-624-8888 or advocacy [at] (advocacy[at]southshorehealth[dot]org)

The Patient and Family Advisory Council Membership application can be found here.