Patient and Family Centered Care

Actively Engaging Patients and Families As One

Learn About Patient and Family Centered Care

Caring for patients and families is at the center of everything we do at South Shore Health. We believe that patients and families are one the most important members of our care team and transparent communication between caregivers and families is crucial to achieving the best possible outcomes. We also actively engage patients and families as partners to shape policies, programs, facility design, and day-to-day interactions. 

Core Principles of Patient and Family Centered Care

  • People are treated with respect and dignity
  • Healthcare providers communicate and share complete and unbiased information in ways that are affirming and useful
  • Individuals and families build on their strengths through participation in experiences that enhance control and independence
  • A collaboration among patients, families, and providers occurs in policy and program development and professional education, as well as in delivery of care

Become a Patient and Family Advisor
Any patient or family member who has received or is receiving care at South Shore Health and can commit to volunteering for two or more hours per month can apply to be a patient and family advisor. Advisors work in partnership with staff, nurses, and doctors in specific care areas. Your care experiences inform how we can improve the healthcare experience. 

Call South Shore Health's Patient and Family Centered Care office at 781-624-8888, Monday-Friday 8 AM-4 PM, or email advocacy [at]