Messaging & E-Visits
South Shore MyChart’s messaging platform is a convenient way to contact your care team and manage different aspects of your patient experience.
Many patients also use MyChart’s messaging platform for medical advice, whether asking a question about a new symptom or offering an update on a chronic condition.
In recent years, we have seen a surge in messages seeking medical advice, which often require extensive time, research, and expertise from your care team.
Effective February 1, 2023, some messages requiring clinical expertise may be billed to your insurance.
This will allow us to continue to meet your medical needs on your terms while helping our providers address the high volume of MyChart messages.
Learn more about E-Visits and when messages may be billed to insurance below.