Non-Discrimination Policy
Our patients and community members have the right to receive considerate, compassionate, respectful, and appropriate care in a safe setting regardless of race, color, creed, religion, national origin, age, sex, sexual orientation, gender identify, marital status, veteran’s status, disability, status with regard to public assistance, membership or activity in a local commission, political affiliation, or place of residence.
To help ensure that individuals can communicate effectively, we offer the following:
- Free aids and services to people with disabilities
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Free language services—including qualified interpreters and information written in other languages— to people whose primary language is not English.
If you believe that South Shore Health has failed to provide these services or discriminated in another way, you can file a grievance with:
South Shore Health’s Office of Experience and Engagement
55 Fogg Road, Mailbox #50, South Weymouth, MA, 02190
Phone number: 781-624-8888, Email: advocacy [at] southshorehealth.org (advocacy[at]southshorehealth[dot]org)
Massachusetts Board of Registration in Medicine
178 Albion Street, Suite 330 Wakefield, MA, 01880
Phone number: 781-876-8200 Fax number: 781-876-8381
Online: Submit a Complaint | Mass.gov
The Massachusetts Department of Public Health
Division of Health Care Facility Licensure and Certification
Complaint Intake Unit 67 Forest Street Marlborough, MA 01752
Phone number: 800-462-5540 or 617-753-8150 Fax number: 617-753-8165
On-line: File a complaint regarding a hospital | Mass.gov
[Or, if patient has Medicare]
KEPRO
Phone number: 888-319-8452 Fax number: 844-878-7921 Email: beneficiary.complaints [at] kepro.com (beneficiary[dot]complaints[at]kepro[dot]com)
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181 Phone number: 630-792-5800
On-line: Report a Patient Safety Concern or File a Complaint | The Joint Commission
U.S. Department of Health and Human Services
Office for Civil Rights 200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201 Phone number: 1-800-368-1019 TDD: 1-800-537-7697
Online: U.S. Department of Health & Human Services - Office for Civil Rights (hhs.gov)