An Update on South Shore Hospital's Visitor Policy

This page was most recently updated October 27, 2020. It was originally published March 5, 2020.

As flu season approaches, South Shore Health’s top priority is the safety of our patients, their loved ones, our community, and our colleagues. Therefore, we’ve updated our visitor restrictions that were put in place due to COVID-19.

Patients who have tested positive for COVID-19 or have a suspected case will not be allowed in-person visitors.  

Patients in our medical/surgical units will be allowed one visitor for the duration of their stay. Patients must share the name of their visitor with our nursing staff upon admission. 

Visitors are not allowed in the Emergency Department, with very limited exceptions.

Maternity patients will be allowed have one support person that may visit freely for the duration of a patient’s stay. After delivery, the patient may also have one visitor on the Maternity unit, who may visit between 1 PM and 7 PM, seven days a week. Patients must designate the one additional visitor upon admission. A doula is also permitted for labor and birth. 

There are very limited exceptions to these policies, including for minor patients, patients with guardians, end of life/advanced care planning, or other extenuating circumstances. 

All exceptions to these policies must be approved by the patient’s care team prior to your visit.

Approved visitors are welcome to visit between 1 PM and 7 PM daily. Visitors must be 18 years of age or older.

Upon arrival, each visitor will be screened for wellness and COVID-19 exposure.

Mask Policy for Visitors

Recently, the CDC updated its guidance around the use of cloth masks in health care settings, recommending the use of disposable masks as a safer alternative.

As a result, effective Wednesday, October 28, visitors will be required to wear disposable medical masks for the duration of their visit.

Cloth masks, scarves, bandannas, neck extenders/gaiters, and handkerchiefs will no longer be permitted. 

Visitors should plan accordingly and bring an appropriate mask with them. If a visitor doesn't have a mask that meets South Shore Health requirements at the time of arrival, a mask will be provided.

Refusal to wear a mask will result in the revocation of visitation.

Specific guidelines for various patient populations can be seen below.

Inpatient Units

Patients are permitted one visitor for the duration of their admission. Patients will be asked on admission to designate the one visitor. Visitation hours are between 1 PM and 7 PM, seven days a week. 

Emergency Room Observation, Annex and West Units

Patients are permitted one visitor for the duration of their admission. Patients will be asked on admission to designate the one visitor. Visitation hours are between 1 PM and 7 PM, seven days a week. 

Emergency Department

Adults: No visitors are allowed. Pediatric: One Parent/Guardian. Exceptions must be approved by the care team.

Special Care Nursery/NICU

Patients are allowed to have both parents visit for the duration of their child’s stay between the hours of 8 AM and 8 PM. 

Pediatrics

Both caregivers are allowed to visit for the duration of their child’s stay between the hours of 8 AM and 8 PM, and one caregiver may stay overnight for the duration of their child’s stay. 

Labor & Delivery/Maternity 

One support person may visit freely for the duration of a patient’s stay. After delivery, the patient may also have one visitor on the Maternity unit, who may visit between 1 PM and 7 PM, seven days a week. Patients must designate the one additional visitor upon admission. A doula is also permitted for labor and birth. 

Surgical Services

Patients are allowed one person to accompany them during their visit. Visitors are only permitted in the pre-op and waiting room areas. 

Outpatient and Ambulatory

We ask that patients minimize the number of visitors accompanying them to appointments. Accommodations are made for patients with functional impairments or disabilities, and parents unable to obtain childcare.

 

South Shore Health encourages persons at high risk of developing severe complications from COVID-19 or other infectious diseases, including older adults and persons with underlying medical conditions, to refrain from visiting.

Stay Connected Virtually

Our virtual patient & family connection program remains available for video calls and connections.

Please call 781-624-4091 between 10 AM and 6 PM to arrange a call time. Coordinators will schedule a convenient time and provide technical guidance.
 

Please visit our frequently updated COVID-19 page for more information.