Colleagues across our Health System - including geographically dispersed ambulatory and satellite locations – can count on Super User and At-the-Elbow resources to provide support during the first four weeks of go live (July 1 – July 29).
Hundreds of colleagues have volunteered to become a Super User - providing support as we transition to Epic before, during and beyond go live. Refer to the Super User section of our Epic website for more details about how a Super User contributes to the success of an Epic implementation.
During go live, our Super Users, along with resources from Epic and Optimum Healthcare IT, will provide At-the-Elbow (ATE) support – supporting colleagues at their side while they work within Epic.
ATE resources will be the first line of support, assisting end users with many of their how to questions about Epic. There will also be issues encountered that need further attention by Information Systems’ application analysts and support teams. This line of support will be staffed in our Command Center 24/7 to address issues as they are called into our Epic Service Desk (internally at Ext. 8827 or externally at 781-624-8827).
Approximately 200 of our Super Users along and more than 400 additional resources from Epic and Optimum will be on site beginning July 1. The number and type of ATE resources deployed during go live is based on peak staffing levels, hours of operations, and the types of roles staffed for each area to be supported.
A draft schedule showing ATE coverage by department will be published on Route 55 in early June. A final schedule will be published just prior to go live with updates posted daily each evening at approximately 5:00 PM.
The schedule will group departments into geographic Zones. Each Zone will have a designated Zone Lead responsible for overseeing ATE resources assigned to that Zone. More information about our Zoning strategy and Zone Lead responsibilities will be shared in late June.
The Super User team will support South Shore Health end users before, during, and after go-live to ensure the continuing success of the Epic. Each type of Super User can be identified by a piece of wearable gear.
Super Users will wear an orange lanyard for identification before, during, and beyond go live.
At the Elbow (ATE) resources, such as Super Users, Epic and Optimum, will wear a royal blue vest for identification during Go-Live. Those assigned to support our providers will also wear an orange button on their vest.
Physician Champions will be rounding to promote and support changes that benefit providers and will wear a royal blue lanyard for identification before, during and beyond Go-Live.
Information Systems Division team members will wear a light blue lanyard for identification during Go-Live.
To become a Super User, you need to complete the South Shore Health System’s Super User Training program by: