Super Users

Super Users strive to maximize the benefits of the Epic electronic health record (EHR) for workflows within their departments. Super Users are key to the success of our Epic implementation and long-term adoption of the system.

A Super User is an end-user who acquires a deep understanding of Epic and becomes an expert on how it is configured for South Shore Health System. Super Users will assist with training and will provide high-profile, critical support to our colleagues during Go-Live and Post Go-Live.

Strong super users provide knowledgeable, trusted, and critical go-live support for their peers and create a foundation for operational adoption of the Epic system. An effective super user program that extends beyond go-live is one of the key success factors in an implementation and long-term adoption of an electronic medical record system.

Different Types of Super Users

The Super User team will support South Shore Health end users before, during, and after go-live to ensure the continuing success of the Epic. Each type of Super User can be identified by a piece of wearable gear.

Super User Wearables.jpg

Super Users: Super users support their peers during go live and beyond. Wearable Gear?  Look for the Orange Lanyards

At the Elbow Support (ATE): 24/7 immediate support provided by super users, ensuring clinicians stay focused on patients while we go live.
Wearable Gear?  Royal Blue Vests. ATE physicians will wear an Orange button as well. South Shore Colleagues will also wear an Orange lanyard.

Physician Champions: Promote and support changes that benefit physicians and their patients with the Epic implementation. Will work closely with Super Users during Go-Live. Wearable Gear?  Royal Blue Lanyard

Information Systems Division: The team will be available 24/7 during go-live for support. Wearable Gear?  Light Blue Lanyard

Download Super User FAQ

Super User FAQ

Four Ways Super Users Help Make a Successful Epic Implementation

  1. Change Management and End-User Adoption: Championing the benefits Epic to peers
  2. Implementation Support: Receiving training early and then supporting colleague training
  3. Go-live Support: Supporting peers and other end users during the first month of Epic use as the “First Line of Defense”
  4. Long-term Support: After Go-Live, supporting sustainability and new optimization efforts.

Super User Infograph preview

Super User Infograph

Read information on:

  • Why do we need Super Users?
  • What do I need to do to become a Super User?
  • What is the schedule going to be like?
  • What's in it for me?

Super User Requirements and Commitments

To become a Super User, you need to complete the South Shore Health System’s Super User Training program by:

Commitments include:

  • 14 weeks: 10 weeks of pre-live activities to train and prepare (limited hours, amount required varies by role), and then a full-time commitment through 4 weeks of post-live to provide support
  • 100% scheduled time dedication to Go-Live. Super Users cannot be staffed with regular duties during the entire month of July 2017.
  • Go-Live shifts are typically 12 hours long (some ambulatory shifts are shorter). Realistically Super Users will work about 12.5 hour shifts for transition time and handoff between shifts
  • 3 to 4 shifts per week (~40 hour weeks)
  • No PTO allowed in the two weeks prior to Go-Live, as well as during the four weeks after Go-Live.

South Shore Epic Implementation Key Dates

Present – 06/01

Technical Dress Rehearsal (TDR)

Present – 06/18

CTs train End Users and SUs proctor two classroom trainings


Cut-Over Dry Run #2


30-Day Executive Go Live Readiness Assessment (GLRA)


Cut-Over Dry Run #3 (optional)

06/15 – 06/18

Appointment Conversion – Cadence Users Live with Epic!

06/19 – 06/30

SUs attend Refresher Training and Ad Hoc End-User Training

06/29 - 06/30

Cut-Over from Meditech (and other legacy systems)