Latest News

How is Epic? Complete brief survey by Saturday, 9/9 to let us know!

Posted on August 28, 2017 by Mary Dolan, Epic Project Director & Nareesa Mohammed-Rajput, MD, MPH, FACP, Chief Medical Information Officer.

All Epic users are asked to complete a 10-minute survey before Saturday, September 9, to report what’s working well and what could be improved. Survey findings will help determine where to focus attention when about 30 of our colleagues from Epic return to South Shore Health System on September 12-14 to monitor our progress and provide key onsite support.

By completing the survey, you can assure your voice is heard during the ongoing process of improving how Epic works for you and for our patients. 

If you choose to include your name when answering the survey, you will be entered into a drawing to win an Amazon Gift Card!

Thank you for sharing your insights and recommendations!

Information Systems Maintenance Schedule Now Available

Posted on August 18, 2017 by Thahn Tran, Executive Director/Technology.

A list of scheduled downtimes is now available, detailing when routine patches, Epic updates, and Disaster Recovery (DR) tests are planned from now through July 2018.


Epic Colleagues Back Onsite From Sept. 12-14

Posted on August 17, 2017 by Mary Dolan, Epic Project Director.

It has been truly inspirational to see how colleagues from across our organization have embraced Epic with both grace and good humor. Your commitment has been extraordinary – and is the major reason why our “Go-Live” has been so successful.

The next major milestone in our Epic journey will take place in mid-September, when approximately 30 of our colleagues from Epic will return to South Shore Health System to monitor our progress and provide key onsite support.

The first of three formal Epic “Post Go-Live Visits” will be from Tuesday, September 12, through Thursday, September 14. Colleagues from Epic will observe how we are using the system, provide expert insights and at-the-elbow support, and partner with us to prioritize system requests.

Before Epic visits, all Epic users will be asked to complete a brief online survey between Monday, August 28, and Sunday, September 10, to report what’s working well and what could be improved. Your comments will help determine where the Epic team should focus attention during and after the visit.

I thank you in advance for participating in the survey so your voice is heard and so we may continue to improve how South Shore Epic works for you and for our patients.

Update From Our CMIO

Posted on August 3, 2017 by Dr. Nareesa Rajput.

A big THANK YOU to all Medical Staff members for your commitment to become proficient with Epic. You've accomplished so much in just 30 days! Here are my Top Tips for you this week:

Learning Home Dashboard
Medication Reconciliation: Admission
Need Help Documenting?

More Epic Fun Planned!

Posted on July 14, 2017.

Lots more fun is planned as we enter Week 3 of our Epic Go-Live. View our upcoming schedule for more information on what's coming up.

Visit Fun Activities to learn more and see some photos of this week's fun (including candids of Enzo and Harley, our four-legged friends)!

I scream. You scream. We all scream … for ice cream!

Posted on July 7, 2017.

Hundreds of colleagues enjoyed ice cream and other treats as our Epic Fun Food Cart made its way around South Shore Hospital this week. Goodies also were delivered to our other Health System locations.

Visit Fun Activities for more information about what's planned to celebrate week two of our Epic Go-Live!

Tips For Timely Service Desk Support

Posted on July 5, 2017.

Details… details… details. Our Service Desk (formerly, Help Desk) needs to know the "who, what, where, when and why" to route and respond to your ticket. Visit Want Help for tips about logging tickets that get resolved quicker.

Happiness is a Warm Puppy

Posted on July 4, 2017.

Peanuts cartoon creator Charles M. Schulz was right: Happiness is a warm puppy.

Visit Epic Pictures for more.

Epic Patriotism On Display

Posted on July 4, 2017.

Stars & Stripes were the order of the day for our Nutrition Guest Representatives.

Visit Epic Pictures to see how our colleagues commemorated Independence Day.

Safety Hub Targets Quality/Safety Issues

Posted on July 4, 2017.

Clinicians meet daily in our Safety Hub within South Shore Hospital’s Center 2 classroom to resolve matters related to patient quality and safety.

Scenes From Our Command Centers

Posted on July 4, 2017.

Here's a look inside our Command Centers where work is done around-the-clock to assure South Shore Epic functions as built. Watch the videos below to see our teams at work.

Snell Command Center

Emerson Command Center

Getting The Hang Of It

Posted on July 1, 2017.

On the morning of July 1, colleagues from across our Health System started using South Shore Epic for the first time.

Visit Epic Pictures for more.

South Shore Epic Is Live

Posted on July 1, 2017 by Gene E. Green, MD, MBA, President/CEO

We have successfully introduced a single electronic health record across South Shore Health System.

This undertaking signals a new era in how we care for the people of our region.

I am profoundly grateful to everyone who made South Shore Epic a reality. It has taken over two years of hard work to reach this milestone. At every step of the way you have demonstrated an extraordinary commitment to the project. Today’s Epic launch is the fourth in my career and I can honestly say that I’ve never worked with a more engaged team.

The priority now is to provide you with the support you need to build your proficiency with South Shore Epic. Getting the hang of a new electronic health record is a bit like getting a new smart phone: You need to learn the basics of how it operates before moving around the icons and downloading new apps.

We should expect some challenges. Our focus in the next several weeks will be to assure South Shore Epic is stable and functioning as built. Teams will meet every day to prioritize and resolve issues you bring to our attention. Progress will be monitored daily and reported here on our Epic website. After that, we will begin the process of optimizing Epic in pursuit of better care for our patients and greater ease-of-use for you.

Congratulations on getting us to this pivotal moment in our Health System’s development. Thanks to you, we are connecting our caregivers and community… As One!

Countdown to Epic Go-Live

Posted on July 1, 2017.

A transformational change took place at South Shore Health System in the early morning hours of July 1, 2017. Visit Epic Pictures to see what happened the night of "Go-Live."

Some Pretty Epic Attire

Posted on July 1, 2017.

Bling is the thing when it comes to Epic-wear this season.

Visit Epic Pictures to see how our colleagues are rockin' their Super User Rocket Vests.

How To Request Epic Tip Sheets

Posted on June 30, 2017 by Karen Hahren.

A process has been established to assure all Tip Sheets are accurately prepared and made available in the Epic Learning Home Dashboard in a timely way.

Please do not create your own Tip Sheets; it is important colleagues receive uniform guidance about how to perform functions within Epic.

Please visit For Leaders for additional information.

Epic Cut-Over Team Makes Great Progress

Posted on June 30, 2017.

Our Snell Conference Center and Emerson Rooms are buzzing with activity, as dozens of colleagues methodically transfer patient records from Meditech (and other Legacy Systems) into Epic.

Visit Epic Pictures for more photos of Go-Live … and beyond!

Calendar Now Available for Week One of Epic Fun!

Posted on June 30, 2017.

A series of fun events are planned in July to celebrate our Epic Go-Live. Visit Fun Activities for this week's calendar of events.

Caring for South Shore VNA Patients Who Are NOT In Epic

Posted on June 30, 2017.

An important note for all clinicians who care for our South Shore VNA patients. As of July 1, the health records of more than 1,000 current South Shore VNA patients will NOT be entered into Epic due to billing requirements. These patients' records will remain in Allscripts until the end of their 60-day episodes-of-care.

Clinicians should continue to use traditional workflows -- such as faxed communications and phone calls -- when caring for our non-Epic South Shore VNA patients. Affected workflows include, but are not limited to, emergency department visits, phlebotomy home draws, referrals and wound care.

You can tell whether a patient was admitted to home health in Epic by looking under the "Encounters" tab in chart review for a Home Care visit.

Where to find more information:

  • Referrals: 800-432-9995 (to make changes to orders)
  • Physician Rep Line: 781-624-7887

Please visit What's Changing? for information about other changes related to our Epic implementation.

Access To Classic Systems after July 1

Posted on June 29, 2017.

Authorized computer users will have access to our prior IT systems for specified time periods. Please visit Access to Classic Systems for details.

Cut-Over Has Begun!

Posted on June 29, 2017.

It’s official! Our Epic Go-Live Cut-Over activities started within one of our Command Center in Emerson. Our first Cut-Over teams were small, but did mighty work. In the hours ahead, hundreds of people will play key roles to assure our successful Epic implementaiton.

Visit Epic Pictures for more photos of Go-Live -- and beyond!

Preparing Folders For Use During Cut-Over

Posted on June 29, 2017.

Members of the Cut-Over Team are seen here meticulously organizing folders of South Shore Hospital patient records recently printed from Meditech.

Each of these thousands of pages of documentation will soon be manually entered into Epic.

Visit Epic Pictures for more photos of Go-Live -- and beyond!

Latest Update from Dr. Nareesa Rajput, CMIO

Posted on June 29, 2017 by Dr. Nareesa Rajput, CMIO.

We are almost to the finish line and anticipate going live around 4 a.m. on July 1. Please review my lastest CMIO Update for details.

We would not be able to do this without an amazing team – and this includes you! Thank you for your support and your amazing engagement! Please remember you can always give us feedback on how things are going. Just pop into the Vision Room (located near the dining room at 55 Fogg Road) -- or any of the other Command Centers located throughout the enterprise.

Our Playbook For A Successful Epic Go-Live

Posted on June 28, 2017

A detailed plan has been developed to guide the successful implementation of our Epic electronic health record implementation. Please visit Go-Live Readiness for more details.

And We'll Have Fun, Fun, Fun Using Epic In The Month of July

Posted on June 28, 2017

A series of fun events are planned in July to celebrate our Epic Go-Live. Activities include:

  • Chair Massages
  • Therapy Dog Visits
  • Stress Relief Sessions
  • Yoga
  • Giveaways

Do you work at/near 55 Fogg Road? Be on the lookout for a Food and Fun Cart to come your way each Wednesday during July.

Do you work at other campus locations? Look for weekly deliveries of special treat packages at each Health System location during July.

Visit Epic Web each Friday for an updated calendar of the next week's fun events.

Updated Downtime Procedures Now Available

Posted on June 28, 2017.

Our Downtime Policy and Procedures and an Epic Business Continuity Access Downtime Took Kit have been developed to assure continuity of patient care during planned and unplanned computer system downtimes. Our updated processes outline procedures for documentation, orders, results retrieval and charging during downtimes. All Medical Staff members and colleagues who use South Shore Health System's electronic health record should review the policy and tool kit.

Okay to Wear Jeans in July!

Posted on June 28, 2017.

Summer is here, our Epic Go-Live is near, and we want to be sure that everyone is comfortable during implementation. So this summer we are introducing a slightly more relaxed business casual dress code which allows for jeans!

All other aspects of our dress code guidelines remain in effect. We want to continue to present a positive image and work without safety risks - for example, professional footwear remains important. Flip flops are not considered acceptable attire and are defined as any shoe-wear that secures through the toes without a back. Also, leggings are also not considered as acceptable pant-wear for these purposes. But jeans without holes, rips or a distressed-look, are in!

Our more business casual dress code will be in effect for the month of July. If you have any specific questions, please speak to your leader or any member of the Human Resources Team. Thank you for your cooperation.

Home & Community Care Super Users
Are Ready for Launch

Posted on June 27, 2017.

A team of 20 Super Users from our Home & Community Care Division gathered today to plan for our Epic implementation. They are among more than 600 Super Users and At-The-Elbow (ATE) support staff who will help colleagues build their proficiency with Epic.

Please visit our Super Users for more details.

South Shore MyChart Tutorial

Posted on June 22, 2017.

With the upcoming Epic Go-Live, we will be introducing a new Patient Portal called South Shore MyChart. For more information, and an in-depth look into the new patient portal, watch our full-length South Shore MyChart Tutorial on the MyChart page.

Attention Providers: Sign all Meditech Documents!

Posted on June 22, 2017.

As we approach Cutover Downtime on July 1, it is important all outstanding dictation be completed and documents in Meditech are electronically signed. This will help ensure documents are properly filed in the Meditech System, prior to our 12-4am Cutover Downtime the morning of July 1. During the cutover, providers will follow Downtime procedures, including the use of M Modal. Once Epic is live, providers will begin documenting directly in Epic, using templates.

Colleagues Input 33,000 Appointments Into Epic

Posted on June 19, 2017.

More than 170 colleagues worked during the weekend of June 16-18 to manually enter more than 33,000 future outpatient appointments into Epic Cadence so the information is available at Go-Live. South Shore Medical Center also converted about 50,000 appointments from the practice's current version of Epic (provided through Atrius Health) primarily by using an electronic process.

Colleagues worked approximately 1,100, four-hour shifts to input the appointments, validate them for accuracy, and then pre-register our patients for their visits. Most appointments were for mammograms; others were for different diagnostic imaging procedures; cardiac, pulmonary, and outpatient rehabilitation care; and for visits to our maternal/fetal medicine, surgical, wound, and other specialty clinics.

Sincerest thanks go to all who converted and validated the appointments, as well as those who kept our colleagues nourished during their shifts!

Epic Go-Live Daily Meeting Schedule

Posted on June 16, 2017.

Numerous meetings have been scheduled each day throughout July 2017 to support a successful Epic implementation.

Visit For Leaders for details.

Now Available: Video Tutorials About Epic Integrated Scanning With Hyland

Posted on June 16, 2017 by the Training Team.

Two helpful videos are available for those who scan documents into Epic:

  • Registration Document Table Scanning: for colleagues who scan documents into Epic at the point of patient registration.
  • Scanning To Media Manager: for colleagues who scan documents into Epic at other points during a patient’s care.

Please visit Training for more information.

Epic Training For Colleagues On Approved Leaves of Absence

Posted on June 16, 2017 by Human Resources.

Here is guidance regarding Epic training for colleagues who:

  • Are currently on an approved leave of absence
  • Return to work prior to July 25
  • Have not completed their required Epic training

Before returning to work, colleagues must contact Paula DiBiase, Leave and Disability Liaison/South Shore Health System, at 781-792-4151 and/or Employee Health Services at 781-624-8218. 

We are committed to providing Epic training to colleagues currently on leave; however, the next series of training modules begin the week of Monday, July 24. There may be a gap between when they return from leave and training availability. Colleagues will be offered a few options during the gap period. They may choose to:

  • Return to work as scheduled in a different capacity. We will coordinate the work with you. There would be no change in schedule or hourly rate of pay.
  • Remain out of work until July 25 and be paid with accrued PTO time.
  • Remain out of work until July 25 and be unpaid.

These options will be offered only on a temporary basis and will be coordinated among the colleague, the colleague’s leader and Paula.  Paula will handle on a one-to-one basis with the colleague. Colleagues returning from Workers' Compensation will be provided with different options. 

You are encouraged to direct questions to Paula, Deborah Hoffman, Director/Employee Health Services, or Karen Vinciguerra, Director/Human Resources.

Recording Exempt Colleague Time During Epic Implementation

Posted on June 15, 2017 by Human Resources.

There will be a temporary change in the recording of time and API/Kronos coding practices during our upcoming Epic implementation.

Our current pay process requires that colleagues must use a PTO day for any day in which they do not have hours for a scheduled work day. During our Epic transition, schedules may be outside of the norm and may change in order for colleagues to fulfill responsibilities. Most exempt colleagues will be working many hours to fulfil their responsibilities. These responsibilities and schedule changes will be managed by leaders at the local level.

From the Current Pay Period through Pay Period Ending August 5, exempt colleagues will not be required to use PTO time for any day without any hours worked as long as they meet their budgeted hours per pay period.

The only exception would be for an unanticipated unscheduled day off (PTO-U. PTO-M, jury duty, or bereavement) or exceptions that have been made for pre-approved scheduled PTO-S. (Please contact HR for coding purposes if an exempt colleague does not meet budgeted hours during this time).

In August, exempt colleagues should revert back to their regular schedules and our standard PTO practices will apply.

Make Sure Your Label Inventory is Go-Live Ready!

Posted on June 14, 2017.

Please have enough label stock on hand to manage potential extra printing during Go-Live! Our Epic Go-Live is just a few weeks away and we are doing whatever it takes to get it right, down to the last detail. Label printing is no exception!

In recent months, the IT team replaced and also installed additional printers in many areas throughout South Shore Health System to prepare for our Epic implementation. Please make sure that you have enough label stock on hand to manage extra printing that may occur during Go-Live and the weeks immediately afterward. Your department may do a lot more printing than usual —including misprints and printing multiple copies— as your team adjusts to the new system and workflows.

In other words, check your inventory and order your label stock if it’s needed and no other departments across the system have what you need.

Follow your existing ordering process for label supplies. Please contact the Print Shop or Materials Management if you have questions.

Words That Work

Posted on June 8, 2017.

To support our colleagues in their communications with patients and families during and after Go-Live, we put together a “Words That Work” Quick Guide and lighthearted video. As we feel the crunch of trying to do our jobs with an unfamiliar tool, we must be aware of how we communicate. The Guide and Video will give you some advice and direction. Please visit the Go-Live Readiness page for more information as we near closer to July 1!

Cutover to Epic Scheduled for June 29th & 30th

Posted on June 7, 2017.

Cutover is the process of moving active ED patients, Inpatients and scheduled Ambulatory patients off of the existing Meditech legacy system and the current South Shor Medical Center Epic system and into the new Epic production system. Additionally, the activation of interfaces, resyncing of barcode scanners, application activation and census balancing occur during the cutover period.

Learn more by viewing our 30 Day GLRA Cutover Update.

Coming Soon! Revenue Cycle Workshops in June and July

Posted on June 6, 2017.

The fragmentation of revenue information across our organization has been a major challenge in recent years, including disparate clinical and revenue cycle applications that do not "talk to each other." With Epic, our new electronic health record, that challenge will soon be a distant memory. Our new EHR platform will provide the tools our organization needs to ensure revenue integrity throughout our entire revenue cycle.

This transition could not come at a better time, as we face yet another round of regulatory and reimbursement changes in the healthcare industry. As Epic Go-Live on July 1st approaches, the Revenue Cycle Team will host a number of workshops to prepare South Shore Health System for our new Revenue Cycle tools and workflows.

Read the full story on the For Leaders page.

New MyChart Page!

The Epic Patient Portal

Posted on June 5, 2017.

MyChart provides new ways for patients to interact with their South Shore Health System providers, medical record, and medical bills. These features can save time for our staff, reduce costs, and increase revenue.

Check out our new MyChart page for tips and information.

June 1, 2017 - All Leaders Meeting

More than 250 South Shore Health System leaders gathered on June 1, 2017 at Lantana in Randolph to prepare for a successful Epic implementation.

Visit For Leaders for more details and materials.

Super User Wearables.jpg

By Your Side at Go Live

Supporting You as We Transition to Epic on July 1 and Beyond!

Posted on May 31, 2017.

Colleagues across our Health System - including geographically dispersed ambulatory and satellite locations – can count on Super User and At-the-Elbow resources to provide support during the first four weeks of go live (July 1 – July 29).

To learn more, please visit Super Users.

Centralizing South Shore Health System’s Physician Billing Offices

Posted on May 30, 2017 by The Revenue Integrity Team.

On July 1, 2017, South Shore Health System is going live with Epic, the nation’s leading electronic health record (EHR) system, throughout the entire organization. Every major clinical and business system will be updated. Epic will allow patient data to be shared across every level of care, from routine family practice and pediatric visits, to emergency, hospital, and home care services. Patients will have a single record that can follow them to any South Shore Health System provider or entity.

To better serve our patients, South Shore Health System is taking advantage of this shared patient record by standardizing and consolidating many of our business operations.

A Physician CBO

Although we are maintaining our existing Hospital and Home Care business offices, we are consolidating our four physician billing units into one Central Billing Office (CBO). More importantly, we are in the process of hiring additional internal resources. This ends the practice of outsourcing physician billing to outside vendors. 

Some of the advantages of the new CBO for patients and colleagues include:

  • Patients receive one common statement with consistent messaging for all South Shore Health System physician services
  • Patients have one phone number to call for physician billing customer service
  • Patients can set up one payment plan for all South Shore Health System physician accounts
  • The larger team of cross-trained resources provides: 
    • Better PTO and extended absence coverage
    • Opportunity to allocate more credentialed staff for professional coding and education, ensuring compliance and appropriate reimbursement
  • Reduced overall cost to the organization

Hiring New Colleagues

South Shore Health System is actively looking to hire 10 to 12 new colleagues to fill insurance billing, customer service, and professional coding roles. Epic and workflow training will be provided to all new hires to help ensure success in their roles.

If you have an interest in the new health care billing or coding opportunities, the jobs are posted on the Careers page.

If you are a provider or practice manager with questions about the Physician CBO, please contact BettyAnn Carroll.

Network Team Upgrades

Posted on May 25, 2017 by The Network Team.

As part of the Epic Go-Live preparation, our colleagues on the Network Team have been making upgrades to our wiring. With almost 4,000 total hours worked and an average of 88-107 hours per week, they have successfully pulled over 100,000 feet of cable! Watch to see what they've been up to.

First of Two EpicCare Link Training Webinars Presented Today

Have you heard about EpicCare Link?

Posted on May 23, 2017 by The EpicCare Link Team.

EpicCare Link is our web-based portal that affiliated community providers and their staff can use to connect with South Shore Health System’s Epic electronic health record. It provides community users with secure access to select patient information in our Epic data repository.

EpicCare Link is a view-only application with some service-oriented features that we will configure to facilitate business with community users. Users include those offsite who might need to review the clinical and administrative information of patients seen, such as:

  • Referring physicians
  • Contracted physicians
  • Referred-to physicians and other post-acute care
  • Facilities
  • Physician and support staff delegates.

Webinar for Community Providers

The first of two webinars was presented today at noon to Community Providers who have signed up for EpicCare Link or are considering. The second is scheduled for Thursday at noon for Skilled and Visiting Nursing groups.

We had a great showing – over 80 providers and administrators attended,” said Courtney Magruder, Analyst for EpicCare Link. “We covered the functionality, step-by-step, explaining the features and the benefits. Overall it was a success.”

EpicCare Link is replacing our current MyWorkSpace solution for MEDITECH. When we go live with Epic on July 1, 2017, MEDITECH data will immediately become static historical data that will still be accessible, but no longer updated. Updates will occur in Epic only and updated “live” data will be accessible only through EpicCare Link.

Check out our new EpicCare Link page where you can view more information and download our EpicCare Link Q&A and Quick Start Guide. The recorded webinars will be posted for viewing as soon they are available.

Epic Personalization Labs Start Today

May 22 through July 14 — Medical Staff library at South Shore Hospital
Medical Staff: Save time by personalizing your workflows!

Posted on May 22, 2017 by The Training Team.

Personalization labs are an important part of Epic training for our Medical Staff. They consist of two-hour “hands on” sessions designed to help providers customize Epic to meet your needs.

  • Create rounding lists and consult lists
  • Add filters for your frequently ordered procedures, labs and tests
  • Create, name and save versions of your favorite order sets
  • Customize your default view for reviewing results
  • Create SmartPhrases to save time when charting
  • Provider Personalization Labs will be available beginning today, May 22 and will continue on weekdays through July 14.

Two-hour sessions are scheduled each day:

  • 6 AM to 8 AM
  • 8 AM to 10 AM
  • 11:30 AM to 1:30 PM
  • 5 PM to 7 PM (excluding Fridays)

Walk-ins are perfectly fine as long as the session is not full and please be there at the start of the lab. Registrations can also be made directly into HealthStream to reserve a session.

Please note: Providers must complete assigned training prior to attending a personalization lab. To ensure a seamless transition for you at go-live, it is highly recommended that you complete your personalization prior to July 1.

Epic Technical Dress Rehearsals Run Through June 1

Posted on May 19, 2017 by The Training Team.

Colleagues from our Epic project and Information Systems teams are deeply ensconced in a major Epic implementation initiative called the Technical Dress Rehearsal (TDR). The TDR, which runs through June 1, gives our technical team the chance to test all configured devices Medical Staff members and other colleagues will use to complete their workflows in Epic. Testing allows us to address hardware and other potentially complicated technical issues before our Epic launch on July 1.

Technical Dress Rehearsals do not include direct participation from all colleagues, but you will see testers in work areas during weekday hours. The testers will need access to workstations and hardware to complete their work.

Everyday users will have the “right-of-way” during the TDR so patient care remains uninterrupted. Most testing can be completed without causing workflow disruptions.

The Epic project team fully understands that some departments have a limited number of workstations and many are especially busy at certain times of the day, so TDR visits may be scheduled during less busy times to minimize disruption caused by testing.

The devices and technical configurations to be tested include:

  • Epic access and wireless connectivity
  • Workstations
    • Automatic logins on shared public workstations
    • Pass-through configuration on private workstations
    • Single Sign On (SSO) and multiple system integration with Epic
  • Printing configuration and workflows, including:
    • Server- and client-side printing
    • Client printer default setup
    • Multi-tray printing and label printing
  • All peripheral integration, including:
    • Barcode scanners
    • Paper scanners
    • Cameras
    • Microphones and dictation devices
  • Any special displays, including:
    • Multiple monitor setups
    • ED track boards
    • OR and procedural department status boards
    • Epic Monitor
  • Any external system links, including:
    • Clinical Data Repository or archived data access
    • Clinical reference materials
    • Business Continuity Access (BCA)
  • Mobile devices, including:
    • All devices running Rover
    • Laptops
    • Tablet PCs and iPads
    • Smartphones

Professor Harrington Takes Charge!

Posted on May 19, 2017 by The Training Team.

Don’t let her quiet ways around the office fool you! Cyndi knows her stuff and runs a tight ship! Here she is leading a RPT100 course.

Today is the first day of Epic Reporting Classes at South Shore Health System! Big milestone day for our Epic project. Many thanks to Terrie Lewis, Jim Percival, and Cyndi!

End User Training Begins

Posted on May 10, 2017 by The Training Team.

Epic Training Guidlines

  • All required e-learnings are available in HealthStream and must be completed prior to classroom training.
  • Classroom training will begin on time. If students are 15+ minutes late - or have not completed all of their required e-learnings - they will be turned away and will need to reschedule.
  • Managers will be notified when a member of their team is late or does not show up.
  • Students must pass an “End User Proficiency Assessment” upon the completion of each training track.

Prerequisite eLearnings

Before attending classroom training, students must review eLearnings in HealthStream. To find your eLearnings in HealthStream, review the courses listed on your To Do list tab. Click on a course to drill down and find the required eLearnings that must be completed before attending classroom training.

Please Note:
  • All assigned eLearnings must be completed prior to the start of your classroom training.
  • If not complete, you cannot attend training and will need to reschedule.
  • Non-exempt staff: eLearnings must be completed during normal work hours and cannot be done remotely or from home.
  • Computers are available across the South Shore Health System to access HealthStream. New training rooms are now open at 65 Columbian Street, located on the second floor. Email (or call xEPIC) to confirm room availability.
  • eLearnings use audio and video. Make sure you have your personal headphones handy.

HealthStream LMS: Logging on

HealthStream - our new learning management system - is available via an internet browser.

  • To log in for the first time, enter your work email as both User ID and Password.
  • Note: If you do not have a South Shore Hospital ( email address, please use your primary work email address.
  • The system will then walk you through setting up your own unique password. If you are unable to log in, you can reset your password by clicking on “Reset” located on the sign in screen.
  • Questions? Please email or call xEPIC.

Training Locations

549 Columbian Street
Most Epic training classes will be held in our new Epic training center, located at 549 Columbian Street, Weymouth, about one mile from the hospital. Shuttle service will be available.

Snell Conference Rooms, 55 Fogg Road
Physician and specialist training will be held on-site at SSH.

Home Care Division, 30 Reservoir Drive, Rockland
Home Care colleagues will attend training at their main work location.

141 Longwater Drive, Norwell
Previously Trained Epic Users will attend training classes at South Shore Medical Center.


Please direct questions to and be sure to visit the Training section of South Shore’s Epic Web for more information. Thank you!

Achieving Revenue Integrity

White Paper - Achieving Revenue Integrity
The steps we’re taking to ensure accurate and timely charge capture and reimbursement

Posted on April 26, 2017 by The Operational Engagement Team.

Our new EHR platform, with Epic at the center, will provide the tools our organization needs to ensure revenue integrity.

It could not come at a better time, as we face yet another round of regulatory and reimbursement changes in the healthcare industry.

To view the PDF and read the full story, please click here.


This Playground is Epic!

Training - Accessing the Playground
The Playground (PLY) environment is a way for you to spend additional time outside of the classroom practicing in the system

Posted on April 26, 2017 by The Training Team.

Playground (PLY) is our Epic practice environment. It will be used by end users after they attend training, but prior to going live. The clinical content in this environment may not match exactly what is in the Production environment.

Please be patient; as the build is completed. It will be moved into PLY so it will mirror what is in PRD.

To view the PDF and read access instructions, please click here.

100% Credentialing Success!

All South Shore Health System Trainer Candidates Officially Earn Epic’s “Credentialed” Status

Posted on April 17, 2017 by The Operational Engagement Team.

Epic Training Manager Karen Harhen announced last week that 100% of our Credentialed Trainer (CT) candidates have been officially credentialed by Epic.

Credentialed trainers play a critical role in our training program by leading end-user training courses using the curriculum designed by our certified instructional designers. This includes preparing for class, setting up the classroom, facilitating the class, and following up on any outstanding questions that arise in the classroom.

Principal trainers and instructional designers have worked closely with their CT candidates over the last few weeks and now we look forward to kicking off super user and end user training very soon. “This is a ton of internal talent that will make the organization successful during our Go-Live and far beyond,” said Mary Dolan, Epic Project Director, upon hearing the news.

Please congratulate all our newly credentialed Epic CTs!


Janice Hagman


Michelle Brooks
Nicole Howley
Kathleen Shubitowski


Heather Bell
Eileen Green
Deb Huntress
Evan Maloof

Cadence Scheduling

Timothy Brazer
Bernadette Dieso
Michelle Roth

Clin Doc

Jennifer Deneault
Pamela Evans
Kelly Fitzpatrick
Patrick Gerrish
Paula Lynch-Ritchie
Lisa Schultz


Lynne Hession

Home Health and Hospice Clinical

Susana Budiyanto


Karen Gurnick
Kathleen Williams

Orders (Providers)

Kelly Berthiaume
Mary Beth Goldman
Kelly Mattar
Jewel Mendoza
Sarah Mildrum

Prelude / Grand Central

Andrea McNamee
Michelle Shea

Resolute Hospital Billing

Mark McCue
Vandna Bhambri

Resolute Professional Billing

Suzanne Carroll
Tinesha Taylor

Previously Trained Epic Users

Virginia Coughlin
Liza Dicosimo


Patricia Hensley
Pamela Patterson
Marcia Dalton

High Clinical Risks and Mitigation

The steps we’re taking now to ensure success at Epic Go-Live and beyond

Posted on March 3, 2017 by The Operational Engagement Team.

White Paper - Clinical Summit

A Clinical Risk Summit was held last month with an assembly of clinical leaders and colleagues focused on emerging areas of risk in our adoption of Epic EHR. Transparency was key with this open and candid forum to ensure we correctly identify, audit, and address operational areas at risk for an unsuccessful adoption of Epic technology and workflows, and to formulate mitigation strategies and put plans into place.

Areas of high concern include:

  • Wound Center
  • Blood Ordering
  • Medication Reconciliation
  • Face-to-Face Orders
  • Sign & Held Orders

Want to learn more? Please click the button below to view the full story.


End User Testing - EUT It Up!

Posted on February 7, 2017 by Mary Dolan.


Epic End User Testing (EUT) just concluded at 55 Fogg, where close to 200 of our fellow colleagues dug deep into the system to make sure it works how it supposed work for you, our fellow colleagues!

Testing through hundreds of scenarios, EUT ensures nothing big is missed. Here’s why: EUT is not about testing the details such as individual fields and functions or integrations with third party applications. Instead, it is an opportunity for colleagues to review Epic functionality as a whole, back and forth across the many different Epic modules, testing South Shore Health’s hundreds of workflows.

The Epic project team has been diligently identifying and fixing major issues ahead of EUT. Therefore, in lieu of finding defects or uncovering any major flaws, EUT serves as a tool for collecting feedback and documenting system optimization observations and requests. Of course if any technical issues are found during EUT, they will be corrected before Go-Live in July.

EUT ran from January 16 through February 3

End User Testing

End User Testing

Each application was allotted one four-hour block of time for the EUT team of experts to review functionality. During testing, our analysts were alongside users helping to navigate the test scenarios provided.

If you didn’t get a chance to participate in EUT but are interested in getting your hands on the system before go-live, no worries, there will be many other opportunities—especially as we get closer to July!

Upcoming Events and Activities

Patient Movement Days

Patient movement is the flow of patients through our care community, particularly getting the patient through and discharged from the hospital at 55 Fogg. Although the concept is simple, building a well-oiled patient flow process is complex. However, we know it is very important to get it right to ensure patient flow is not impeded.

Patient Movement Days are coming soon. As a month-long event, we will meet with colleagues around the health system and plan operationally for the best patient movement system we can provide. Official dates for the event will be provided soon.

Check out our latest blog on patient movement.

Epic Showcase

The Epic Showcase is a theatric production in which South Shore Health System leaders—including Dr. Green—will show off their fine acting skills in a play about the patient care experience with Epic in place. The showcase will be recorded and available on our Epic website so we all can view our (probably not) Broadway-bound stars in action!

Epic Workflow Dress Rehearsals (WDR)

Not as fun as the showcase, but right before go-live we will conduct Epic Workflow Dress Rehearsals. During the walkthroughs, we will follow pretend patients through various areas of the hospital, clinics, and homecare. These exercises ensure, one final time, that everything works great.

We continue to consider other opportunities to get colleagues involved with the system more and more frequently as we get closer to Go-Live. If you have ideas on ways to engage and educate your peers get involved and drop us a line at

The Importance of Patient Movement Across Our Health System

Posted on February 7, 2017 by The Operational Engagement Team. Download for offline reading.

Implementing a new electronic health record (EHR) means transformation for a health system on all levels, not just technology. In fact, the impact is greater in an operational and cultural sense. As we implement Epic, change throughout South Shore Health System is imminent.  Rather than seeing change as a daunting threat to the way we do things, we should view it as an opportunity to improve the quality of care across our Health System.

Managing Operational Change: Risks and Opportunity

We established an Operational Engagement team to ensure our operational areas are fully engaged and ready for the changes ahead. The Operational Engagement team works side-by-side with operational leaders, Epic, and the project team to identify the risks and opportunities our Epic implementation presents. These risks and opportunities impact all areas of the organization.

Patient Movement

Patient movement is a common operational risk and improvement opportunity when implementing a new EHR.

Think of patient movement as a hospital’s circulatory system. It is both the physical and application flow of patients through our care continuum. If the system or workflows are flawed, we impact our patients, our staff, and the quality of care delivery.

On good days, things can seem to flow smoothly. But when the census spikes—as it recently did to the highest level ever—a poorly designed process can break down. As a result, Patient Movement has been given extra attention by South Shore Health System to assure we design and implement the best patient movement workflows possible.

Clinical and revenue impact

Effective patient movement workflows ensure clinicians and providers can:

  • Efficiently locate and track their patients
  • Keep families and visitors well informed
  • Send medications, results, and supplies to the correct unit
  • Provide better, more efficient patient care across departments

Efficient patient flow equals faster patient throughput, and can reduce cost, improve utilization management and reduce insurance denials.

Progress to Date

The Operational Engagement team has been focused on Patient Movement since the start of the Epic implementation and we're making great progress:

  • Review: During the Direction phase last year, patient movement Subject Matter Experts (SMEs) across South Shore Health System reviewed current patient movement workflows, such as Admission, Transfer, and Transport. The workflows were then integrated with Epic’s “foundation” recommendations—ensuring an optimized system.
  • Design: Application build teams then worked with SMEs to reach decisions during design sessions. The workflows were reviewed, adjusted, and eventually approved during the Adoption phase.
  • Building and Testing: Analysts and SMEs are currently testing patient movement areas and processes within the system as they are built. The teams are in close collaboration to ensure consistency and alignment of patient movement workflows across the application.
  • Operational Review: Operational teams convened frequently in December and January, reviewing integrated patient movement workflows to determine accuracy and making final recommendations.

What’s Next?

  • Testing of Final Approved Build: Analysts and SMEs will test final patient movement builds (approximately 80% complete) to ensure they operate as designed, making adjustments and recommendations as needed.
  • Patient Movement Days: Patient Movement Days are a series of events to socialize and plan operational readiness related to patient movement. Traditionally, Epic recommends two sessions to cover these workflows. Due to the high census environment and busy Emergency Department at SSHS, additional days were added:
February 28 - Patient Movement Day 1
March 22 - Discharge Workflows
March 15 - Patient Movement Day 2
Date TBD - High Census Bed Management
  • Training: Patient movement will be included in all training for clinical and operational areas impacted.

Please visit the Operational Engagement page for more information about our initiatives.

Thank you for your interest and support! Please direct questions to